Refund policy

Natural Energy Today Return & Refund Policy

Thank you for shopping with Natural Energy Today. We aim to make our return process as clear and straightforward as possible.

1. Return Window & Eligibility

  • Timeframe: We offer a 7-day return policy for customers within New Zealand, starting from the day you receive your item.

  • Geographic Restrictions: This 7-day return option only applies within New Zealand. Because we sell food and beverage products, international orders leaving New Zealand and entering a foreign country may have their return options voided.

  • Condition Requirement: To eligible for a return, your item must be completely unused, unopened, in its original packaging, and in the exact same condition that you received it.

  • Proof of Purchase: You must provide a receipt or proof of purchase (such as your store account details or a relevant banking app transaction record).

2. Non-Returnable Items & Exceptions

Certain types of items cannot be returned under any circumstances:

  • Opened Products: Any food or beverage item that has been opened is completely non-returnable.

  • International Customs Issues: Any items sent overseas that are opened or stopped at customs for reasons outside of our control cannot be returned or refunded.

  • Sale Items & Gift Cards: We do not accept returns or offer refunds on sale items or gift cards.

3. How to Start a Return

Items sent back to us without first requesting a return will not be accepted. To initiate a return, please follow these steps:

  1. Go to our online portal at account.naturalenergytoday.com to submit your request. Alternatively, you can email us directly at info@naturalenergytoday.com.

  2. If your return is accepted, we will email you a return shipping label, along with detailed instructions on how and where to send your package.

  3. Return Shipping Costs: Please note that the customer is responsible for covering all return shipping costs.

Physical Return Address:

Natural Energy Today

140 Welcome Bay Road, Welcome Bay

Tauranga, New Zealand 3112

4. Damages, Defects, and Wrong Items

Please inspect your order immediately upon delivery. Contact us right away at info@naturalenergytoday.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

5. Refunds and Exchanges

  • Inspection: Once we receive and validate your physical return, we will inspect the items and notify you if your refund or exchange has been approved.

  • Processing Time: If approved, you will be automatically refunded on your original payment method or issued an account credit within 7 business days. Please note that your bank or credit card company may require additional processing time to post the refund.

  • Delayed Refunds: If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us immediately on our email at info@naturalenergytoday.com. Or directly via our chat bot.     Thankyou